Not all problems require a service call. Below we have listed common issues that you can check yourself.
If you feel uncomfortable performing any of these checks yourself, please call us and we will send a professional service technician to repair your system.
Insufficient Airflow
If you sense a change in airflow, a dirty air filter is the most likely cause.
Inspect the air filter, it may require cleaning or replacement.
Also check your return-air or supply-air grille for blockage. Make sure
they are not covered by furniture or other items.
Air Conditioner is not coming on
- First check they system switch
and make sure it is set to cool.
- Then look at the thermostat and
make sure it is set below the current temperature of your home.
- Is the outdoor unit power
supply switched on?
- Is the furnace power supply
on? The furnace provides low voltage power for thermostat operation.
- Check the fuse box for a blown
fuse or tripped circuit breaker.
If this has not fixed the problem,
does your system have a high-pressure switch? If it does follow these
instructions.
- Shut off power to the unit.
- Remove access panel to
compressor compartment (or control box cover on HS18 units).
- The high-pressure switch will
normally be located on the outdoor coil piping (check
owner's manual for exact location). Push button on switch to
reset. Do not push reset button more than twice.
- Replace access panel and
restore power to unit.
If the
system is still not working, please call Air Control.
Furnace is not coming on
- First check they system switch
and make sure it is set to heat.
- Then look at the thermostat and
make sure it is set above the current temperature of your home.
- On electric ignition units,
turn the thermostat off, then back on to reset the ignition control.
- Is the unit power supply switch
on? The power supply switch is often mounted on or near the unit.

- Check the house fuse box for a
blown fuse or tripped circuit breaker.
- Check the blower access panel.
It must be firmly in place for the unit to operate.
- Check the air filter. An
extremely dirty air filter can cause furnace safety controls to shut down
the system.
- Check to be sure that the
manual shut-off valve in the gas supply pipe leading to your furnace is in
the open position. The valve is open if the lever points in the same
direction the pipe runs, and it is closed if the lever is at a right angle
to the pipe. If the valve is closed, (check and make sure gas is not
turned off for safety reasons before proceeding)open it then follow the
start-up procedures.