Service Reviews & Customer Testimonials

"Air Control Chris 479 957 5323 was out here Friday and had me a new system in place Monday. Chris was great as was Efren and his co-installers. I replaced a 16 year old Lennox system and got a great Rheem system by Air Control. Give Chris a call. By the way, very fair price.​"

--Phil Whitehead - Fayetteville, AR

"I want to commend your service technician that repaired our ancient air conditioner yesterday.  This is our second summer in Arkansas and we are literally clueless about air conditioning. We're from Washington and have never had central heat/air. Your service technician not only repaired our unit quickly but he also took the time to educate us about maintenance. He was so knowledgeable and kind. He also prepared us for the upcoming, inevitable event of replacing our 25-year-old heating and cooling system. I sincerely appreciate that I wasn't given a long drawn out sales pitch but was informed that we could give you guys a call anytime for a free estimate. We will definitely be using Air Control when we're ready to replace our system and for any future maintenance needs. ​"

-- Wendy Tuttle - Siloam Springs, AR

 "Thank you Air Control for serving our unit. Fast and friendly service from service tech Jason. Cool air on a very hot day. Have a blessed day.​"

-- James Williamson - Rogers, AR

“A special thank you for your recent service, which was so exceptional! I’ve been in Arkansas over 10 years and have rarely seen such a coordinated and efficient service call executed: all promptly, courteously, and at a moderate cost. Keep up the good work.   First, Ron, you remembered my voice from a couple of years ago! Then you actually listened to my needs by phone, and filled the bill in one trip by Troy. I was amazed! You have a sharp young employee there! I’d like to adopt him. He has an ear tuned to his business. I knew I had a glitch in the cycling of my furnace. Several companies had tried to fix it, but I didn’t mention that to Troy. He just picked up on it and said it didn’t sound right, so he adjusted the thermostat and it’s doing better. You folks are spreading sunshine and warmth (when there is none outside) and have made the world a kinder place for me. Being able to hold the cost down was a big help in getting me over that January budget hump, and I want you to know I appreciate it all. I wish you a happy, successful New Year.”

-- Mrs. R.B.J. - Fayetteville, AR

“Thank you for your honesty and due diligence in checking my warranty and returning my check! This is the real kind of business that people appreciate and are looking for. You will be highly recommended when the opportunity arises. Once again, thank you!!”

-- K.M. - Fayetteville, AR

“Keep up the good work. Installer came out mid-morning and got most of the work done. At noon, he politely let me know he was going to get some lunch and would be back soon. He did as he said, and another man stopped by to help him remove the old parts since they were too heavy for one person. After the helper left and the installer finished, he came in and helped me fill out the rest of the needed paperwork. He thanked me for the purchase, and said if there was any problem to call the store and he would be happy to come out and check. He also explained to me how the automatic thermostat worked--and had me try it so I would know how to set and reset it. I was very pleased to have him do the job, and would highly recommend him. He was very polite and helpful. I am very pleased with my purchase of the Lennox. The AC is wonderful in this 90 to 100+ weather we are having.”

-- P.M. - Fayetteville, AR

“Air Control is recommended to all of my customers. I sell real estate, so I have a lot of opportunities to tell people about good companies and service people. Air Control has always taken good care of the people that have called them for service. My air conditioner and furnace are new, so I am excited to see how my utility bills will reflect the new energy-efficient equipment. Thank you.”

-- P.L. - Springdale, AR

“We were very surprised at how knowledgeable Air Control was. The other company did not mention any rebate programs; that was very important to us as an additional savings. The presenter and the installers were very courteous, efficient, professional, and downright helpful with everything; we give Air Control an additional 10. Thanks, everyone, for your excellent service.”


-- B. & D. - West Fork, AR

“We have had Air Control for our air conditioning and heating needs for a few years now. The reason: they listen to your problem or needs and give ideas without asking you to make a snap decision. After they think of another idea and tell you about it, they tell you, ‘Call with any questions you have and when you are ready, we will sit down and go over everything and come up with a plan.’ Their service people are the greatest. They know the units. They take no shortcuts, and they check everything out. We are Lennox people. They replaced our old system with this new one and it is terrific. They are just good people.”


-- D. & L. Focht - West Fork, AR

“Thank you, Tammy, for being so thorough and polite on the phone. Guys were very polite and friendly. Very hard workers that went straight to work after arriving, and did not stop until the job was complete. First time in years I have had such cool air.”


-- D. Tabor - Lowell, AR

“I just want to thank you for all you did in getting my heat pump replaced. It never occurred to me that the ice storm damaged my old one! Thank you for bringing that to my attention. The promptness of your replacement was great! Too often, good people who run businesses just get complaints—so I wanted to compliment you and thank you. Rest assured, I will recommend you and your crew!”

-- V. Smith - Bella Vista, AR

“I want you to know that you have some very nice people working for you. I called to have someone to come out and give me a quote for a new air conditioner. Your office help was so nice, and set me up appointment with Carl. I had to leave him a note, as I had to go to the ER the day he was supposed to come out. He was happy that I let him know why I wasn’t at home. I called to make another appointment, and again your office help was so nice over the phone. When Carl came out again I was home, and he checked my air conditioner and said that I should have the service guy out because it might be low on Freon. Your service guy came out and checked it over really well, and found it was the condenser going out on my old one. I told him I wanted a new one put in. He went right to work, and the next day I had a new A/C installed. The guy that put it in was just as nice and helpful as everyone else had been. I would like for you to let everyone of your people know, from office help to installer, that my husband and I were so very pleased with them and your company. The A/C is working great and we are so glad to have a cool house again. Again, thank you and your help, for doing such a good job, and for being so nice to us. If ever we need any other work done will call on you—and if I hear of anyone who needs A/C or heating work done, I will give them your name. Thanks again.”

--Mr. & Mrs. L.R. Matthews - Bentonville, AR

thank you for choosing air control for your heating and cooling needs. we appreciate you and your business!

In recognition of our outstanding customer service surveys and sales, Air Control has received the prestigious Circle of Excellence award for five consecutive years. Only the top 1% of North American dealers receives this honor!

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2114 Dime Dr.

Springdale, AR 72764

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